Spa Front Desk Attendant - Hilton Sedona Resort at Bell Rock at Hilton Hotels & Resorts

Village of Oak Creek (Big Park), Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

17.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Coordination, Retail Sales, Communication, Problem Solving, Time Management, Product Knowledge, Cash Handling, Atmosphere Maintenance

Industry

Hospitality

Description

At the Hilton Sedona Resort at Bell Rock, guests come to unwind, recharge, and experience the beauty of Sedona’s red rock landscape. As a Spa Front Desk Agent, you’ll be the welcoming face of the resort’s spa experience, creating a calm and inviting first impression for every guest. Your role is to ensure each guest’s wellness journey begins smoothly—from booking treatments to guiding them through our spa amenities. Shift Pattern: flexible to work AM/PM and weekends Rate of pay: $17.00 per hour The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable Greets guests promptly and courteously, answers and responds to telephone inquiries, completes program and court registrations, distributes and tracks locker keys and radios, ensures supplies are fully stocked (towels, cups, etc.), distributes loaner/rental equipment and conducts merchandise and juice bar sales. What will I be doing? Provide a warm, genuine welcome to spa guests and resort visitors Schedule and coordinate spa treatments, wellness services, and appointments Check guests in and out while maintaining a relaxing and organized spa environment Share knowledge of the spa menu, amenities, and wellness offerings Support retail sales by recommending spa products that enhance the guest experience Coordinate with therapists and spa staff to ensure a seamless and elevated service experience Answer phones and assist guests with reservations and questions Maintain the serene and professional atmosphere that reflects the spirit of Sedona wellness What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Responsibilities

The attendant will serve as the welcoming face of the spa, ensuring a smooth guest wellness journey by managing bookings, guiding guests through amenities, and handling check-in/check-out processes. Key duties include answering inquiries, coordinating with therapists, maintaining a serene atmosphere, and conducting retail/juice bar sales.