Job Title:
Specialist - Fraud Investigations
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions
• Deliver outcomes unimagined
• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

LI-Remote

The Insider Risk and Compliance Sr. Specialist focuses on proactive identification of threats and risks to the security of sensitive assets, data, and information, and proactively driving and enhancing the fraud prevention culture and risk-free environment in Concentrix. The Insider Risk and Compliance Sr. Specialist leads in executing the objectives of the Insider Risk and Compliance program to deter, detect and mitigate security and insider risks, including establishing capability to monitor and audit information for holistic risk management, establishing employee awareness and training materials, gather information for a centralized analysis, reporting and response capability.

QUALIFICATIONS:

• 8 to 10 years of experience working in risk management, compliance, internal controls or criminal, internal or cyber investigations
• / Master’s Degree in Criminology or relevant area of study preferred
• Certified Fraud Examiner (CFE) or willing/able to certify within 24 months of employment
• Experience in the BPO industry working in quality, compliance or delivery strongly preferred
• Understanding of criminal, fraud and cyber investigations as well as various risks in the BPO industry
• Identify performance and opportunity gaps
• Detail oriented with excellent analytical and critical thinking skills
• Background in identifying cyber or fraudulent suspicious activity
• Effectively communicate findings to senior team members and to Concentrix stakeholders
• Travel will be required both domestically and internationally
  Location:
  COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia
  Language Requirements:
  English (Required), Spanish (Required)
  Time Type:
  Full time2024-10-31
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Resident

RESPONSIBILITIES:

• Drive the highest Integrity and Ethical standards across the staff and the organization and in all interaction opportunities with all CNX staff
• Actively drive innovation through continuous improvement and automation tools.
• Ensure partnership/ collaboration with Company departments for Proactive Risk Management – identification, assessment, risk action planning, and closures
• Participate/ Lead NNIs for assigned Sites or Accounts
• Participate/ Lead in GSAs for assigned Sites or Accounts
• For Non-Strategic Accounts, drive open risk findings to closure for NNIs, Investigations and GSAs
• For Strategic Accounts, discuss risk findings / observations from NNIs, Investigations, and GSAs with Business Information Security Officers (BISO)s
• Ensure security attestations are completed (as required) in a timely manner
• Establish and execute a robust methodology for periodic reviews aiming to highlight the gaps that exist in the processes
• Analyze operational data to identify trends, root causes of business issues, and/or opportunities
• Provide recommendations for corrective and preventive actions and suggest improvements to the processes
• Review and Report the review results and present to management team
• Participate / Lead assigned investigations
• Write incident reports, executive summaries, maintain records or chain of custody for all investigations assigned
• Conduct incidents analytics for assigned areas within the defined timelines
• Drive incidents to closure in a timely manner as required
• Document learnings from incidents, and circulate to relevant stakeholders
• Conduct employee awareness and assist in developing training materials and where necessary assist in specific training

ACCOUNTABILITY:

• Ensure Insider Risk and Compliance program initiatives in specific country/ Geo are well deployed, monitored and reported to leadership.
• Continuously improve the Insider Risk and Compliance program.
• Partner/support the in-country Sr. Investigator with the completion of the GSA and NNI in respective country to include planning, participating and governance of said activities
• Monitor assigned areas of risk ownership ensuring closures are tracked and presented to required stakeholders
• Lead and manage the internal review work to achieve the efficiency, effectiveness and timeliness.
• Establish governance and cadence as enforced per guidelines
• Ensure assigned education sessions are conducted in a timely manner