EDUCATION & EXPERIENCE:
- Bachelor’s Degree or progressive work experience in addition to experience below
- 7+ Years of related experience
- In depth knowledge of a specialized Human Resources function
- Strong communication, facilitation and presentation skills
- Ability to deal with all levels of management
- Strong Customer service orientation and ability to establish strong working relationships with internal and external clients
PREFERRED QUALIFICATIONS:
- 7-10 years of experience in project management, preferably in a learning or adult training environment
- Prior L&D experience in performance consulting, design, development, facilitation, and/or learning technologies is beneficial
- Thorough understanding of project management frameworks and methodologies
- PMP certification is preferred
- Agile and/or Scrum certification is an asset
- Practical knowledge in adult learning principles for various delivery methods
- Proven track record of delivering results and commitment to operational and service excellence
- Strong client focus with ability to listen and quickly learn about various clients and become a trusted advisor on delivery learning solutions successfully
- Ability to prioritize and manage multiple projects concurrently with changing business priorities in a fast-paced environment
- Ability to manage multiple stakeholders and build relationships effectively, leveraging sound communication, negotiation, consensus-building and influencing skills
- Ability to tailor communications to different stakeholders at different levels
- Solutions-focused, “can-do” attitude to foster positive team morale and high engagement
- Excel in translating business needs into learning requirements in collaboration with L&D partners
- Strong critical thinking, analytical, and problem-solving skills
- Highly adaptable and flexible with ability to take initiative in a dynamic work environment
- Proficiency in MS Office suite, especially MS Project
- Competency in team meeting facilitation in virtual environments leveraging collaboration tools such as MS Teams and Webex
- Experience with LMS and LXP is a bonus
- Experience with eLearning tools and standards (e.g., SCORM, xAPI, HTML 5) and development software (e.g., Articulate Storyline/Rice) is a nice to have
PHYSICAL REQUIREMENTS:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel – Occasional
- International Travel – Never
- Performing sedentary work – Continuous
- Performing multiple tasks – Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds – Occasional
- Sitting – Continuous
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Lifting/Carrying (over 25 lbs.) – Never
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Never
- Crawling – Never
- Climbing – Never
- Reaching overhead – Never
- Reaching forward – Occasional
- Pushing – Never
- Pulling – Never
- Twisting – Never
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
WHO WE ARE:
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
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