Student Services Officer

at  Bayswater Education

Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educating and inspiring people through a life-changing educational experience.We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

KNOWLEDGE, QUALIFICATIONS AND EXPERIENCE

• Welcome and provide information to school guests, partner agents, walk-ins and trial students.
• Process new local bookings following Bayswater`s admission procedure. Assist with pre-arrival/post-arrival bookings.
• Support with first day arrivals, document collection, graduation ceremony, and other school events
• Handle direct and local inquiries as requested.
• Provide high-quality reception services and client support.
• Ensure and maintain student satisfaction
• Provide close monitoring to students including minors and immediately report to Student Services Manager if any issues occur.
• Process and assist with post-arrival booking amendments
• Provide reception and front desk coverage support
• Plan and create diverse activities program that is engaging and interesting to international students. Guided Activities take place in the afternoon, 3 days a week, Monday to Friday, and include occasional evening/weekend activities.
• Take photos and videos of activities, school events and other special occasions
• Maintain receipts and accurate budget accounting for activity expenses in coordination with the Student Services Department.
• Support remote sales team with inquiries.
• Support the school with social media and other marketing duties as required.
• Special projects/duties as assigned by line manager and/or Centre Director

SKILLS AND ATTRIBUTES

• Bachelor’s degree in hospitality management, business administration, or a related field preferred.
• Excellent organizational and time-management skills.
• Training in the CLASS system is an asset.
• Proficiency in Spanish or Portuguese is an asset.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented and able to maintain accurate records.
• Proficiency in Microsoft Office and experience with database management systems.
• Ability to work flexible hours, including evenings and weekends as needed.

The Student Services Officer will require good communication and inter-personal skills; projecting a courteous and professional manner at all times when representing the college. The ideal candidate will be a creative and outgoing ‘people-person’ who enjoys being around our wonderful international students.