Support Analyst (Service Desk) (SK)

at  ISM Canada

Regina, SK, Canada - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate08 Aug, 2021USD 2034 Monthly08 May, 2021N/ACustomer Service Skills,Training,French,Public Relations,Operating Systems,Microsoft Products,Software,Communication SkillsNoNo
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Description:

Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM Canada, we believe in life-long learning and we are a dynamic business in a state of constant evolution: we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team. Technology is changing the world….start your career with ISM Canada and get a front row seat!

Responsibilities:

  • Provide excellent customer service to clients via all methods of customer interaction
  • End-to-end management of incidents, major incidents, problems, and changes while meeting established SLAs (Service Level Agreements)
  • Information gathering and escalation of complex support issues to senior technicians
  • Monitoring for alerts, issues and problems using tools and daily checks
  • Following processes to troubleshoot, resolve, triage, or escalate issues or problems
  • Hardware and software rollout activities and associated asset management actions
  • Develop and maintain internal and external documentation to be used in all aspects work
  • May be required to provide 7x24 on-call support and work during various shifts
  • Creation of reports from various tools to be used by internal and external clients for various business purposes
  • Other duties as assigned or require


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

IT

Diploma

Proficient

1

Regina, SK, Canada