Switchboard Operator at Lifepoint Health

Sanford, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Switchboard Operation, Call Receiving, In-House Paging, Emergency Call Handling, Intercom Paging, Message Relay, File Maintenance, Disaster Procedure Updates, Critical Thinking, Decisive Judgment, Minimal Supervision, Stress Management, Communication, Customer Service, On-Call Coordination

Industry

Hospitals and Health Care

Description

Switchboard Operator (PRN) Your experience matters: Central Carolina Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. Central Carolina Hospital is a 137-bed acute care hospital that has been offering exceptional care to the Lee County community for over 115 years. We are proud to be recognized by Joint Commission as a Primary Stroke Center and by the American College of Cardiology as a Chest Pain Center. We have also earned Heart Failure Accreditation from the American College of Cariology. In 2024, we received the American Heart Association's Get with The Guidelines Stroke Rural Recognition Silver Award. How you’ll contribute: The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes and dial-a-page system. Keeps Switchboard files updated with current room numbers, discharged patients, new admissions, etc. Maintains updated employee information for the disaster procedure files. Reports to: Director, Health Information Management A Switchboard Operator who excels in this role: * Receives incoming calls to house extensions or patient rooms. Receives calls from in-house extensions. * Handles all emergency calls and pages. Contacts appropriate personnel as situation warrants. * Handles all intercom paging and general information from in-house and outside calling parties. * Evening, night, weekend and holiday operators may be responsible for contacting on-call personnel as requested by the Nursing Supervisor. Also take and relay messages to on-call persons by paging, beeping or calling their home. * Keep all pertinent information on the bulletin board and disaster policies and procedures updated. * Stay abreast of all changes which apply to switchboard What we offer: We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. Qualifications and requirements: Applicants should have high school diploma or equivalent. Associate's degree is preferred. Additional requirements include: * Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. * Must be able to work in a stressful environment and take appropriate action. "We are an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment."

Responsibilities

The Switchboard Operator is responsible for receiving all incoming hospital calls, managing in-house paging, emergency calls, and maintaining updated records such as room numbers and disaster procedures. This role also involves contacting appropriate personnel during emergencies and relaying messages to on-call staff as needed by the Nursing Supervisor.