Team Leader Community Support Services

at  Hume City Council

JOB DESCRIPTION

• Fixed term Contract for 5 months, Full time
• $97,099.24 per annum plus Superannuation
• Join the Community Health & Wellbeing team
  Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.
  Hume City Council’s Community Support Services include delivered meals, property maintenance, social support, community transport and senior citizen centres and we have an exciting opportunity for an experienced Team Leader to join our innovative and supportive team.

REQUIRED CERTIFICATIONS & QUALIFICATIONS:

• Tertiary qualification in Community Services, Allied Health, Human Services, or a related field, and experience in working with older people and people with disabilities in a home or community setting; or lesser formal qualifications with substantial experience in working with older people and people with disabilities in a home or community setting.
• Current driver’s licence.
  You will be proactive and professional with a passion for excellence in care for older people and people with disabilities from diverse backgrounds and varying needs. Candidates from culturally and linguistically diverse backgrounds and/or speaking additional languages are strongly encouraged to apply.

WHAT YOU’LL BE DOING:

• Lead, support, and manage the Community Support Services team, ensuring staff and volunteers are adequately supported to fulfil their roles and responsibilities.
• Lead and manage the day-to-day operations of Council’s Community Support Services ensuring operations are consistent with Council and Government policies, Regulatory Service Standards and accepted professional best practice.
• Coordinate the provision and delivery of Community Support Services, ensuring individual client needs and expectations are met.
• Provide effective leadership and foster a positive workplace culture where staff feel engaged, empowered, supported, and encouraged to think and act creatively in supporting the community and delivering services.
• Responsibility for coordinating client care and management, including managing referrals and waiting lists for all Social Support Groups and Community Transport, ensuring appropriate allocation of services, and matching to groups is undertaken and standardised priority of access is implemented as designed, and conducting reviews of Social Support Group and Community Transport clients as required.
• Participate in the regular review and evaluation of Council’s Community Support Services to ensure they remain relevant and appropriate for clients and their carers.
• Actively participate in the development, implementation, evaluation and review of Aged & Disability Services policies and procedures.
• Responsible for ensuring team members understand and comply with organisational policies and procedures and relevant legislative and regulatory requirements.
• Collaborate with clients, fostering an understanding of their needs and aspirations in order to explore options and develop actions that will best meet their needs.
• Using a person-centred approach, develop individual client care plans, regularly conduct client surveys, and review individual client needs and goals, and implement initiatives and actions in response to client feedback.

THE SKILLS AND EXPERIENCE YOU’LL BRING TO THE ROLE:

• An awareness and understanding of issues confronting older people and people with disabilities in a home and/or community setting.
• Ability to apply a person-centred care approach in the assessment, planning and care coordination of clients.
• Ability to communicate effectively with and gain cooperation from Council staff, recipients, and residents from a diverse range of age groups, cultures, and backgrounds.
• Ability to update and maintain administrative records, policies, and guidelines.
• Knowledge of other relevant community support agencies and service providers.
• Knowledge of My Aged Care (MAC) service provider portal and experience with client file management systems.
• Strong knowledge of the Home and Community Care Program for Younger People (HACC-PYP) and Commonwealth Home Support Programme (CHSP).