Team Manager - IT Operations , EMEA

at  Freudenberg Flow Technologies

Working at Freudenberg: “We will wow your world!” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Freudenberg Flow Technologies is a global provider of critical sealing and connector solutions, niche products and services to the global energy market — including oil and gas, renewables and alternatives. Our strengths in material science, application knowledge, design capabilities and manufacturing capacity, combined with our differentiated product portfolio, are supported by our focus on providing the highest level of customer service. Our employees serve a range of customers including oil and gas production companies, OEMs and engineering and service companies.

QUALIFICATIONS

• College diploma or university degree in the field of computer science and/or 5 years equivalent work experience.
  The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

• The Team Manager IT Operations EMEA’s role is to ensure proper computer, server and infrastructure operation within the assigned locations in EMEA, so that end users can accomplish business tasks. This includes actively supervising the resolution of escalated end user incident- and service request tickets within established SLAs.
• The IT Service Management involves the use of diagnostic and tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
• Additional IT activities may be assigned as the need arises.
• This associate will be part of a regional EMEA team which is primary support for all FFL/CSS/EB facilities within the defined region and time zone as well as case wise needed secondary support for other global facilities