JOB DESCRIPTION

JOB TITLE: Technical Application Service Specialist

ABOUT US

The Customer Intelligence lab sits within the Personalised Experiences and Communications (PEC) platform in the Consumer Relationships business unit, with a remit to deepen our understanding of our customers, to enable data-led, personalised customer experiences. Our work is to get to know our customers like never before, gathering data from our customer touchpoints to generate meaningful insights and build data-driven experiences, helping us get closer to our customers, understand their motivations and maintain their loyalty. We are focussed on driving a transformation in the way we use customer data to deliver customer experience, and service reliability is a critical pillar in achieving this.

AND ANY EXPERIENCE OF THESE WOULD BE REALLY USEFUL

• A good understanding of IT infrastructures (servers, networks, databases, cloud environments, etc)
• A familiarity with incident management and business continuity software i.e. Service Now.
• Demonstrable experience in leading recovery teams in fast-paced situations.
• ITIL Foundation certification.
• Experience in enterprise environments with 24*7 operations.
• Familiarity with monitoring tools (e.g. Splunk, Dynatrace)
• Exposure to Agile, Devops or SRE principles.