Technical pre-sales/Customer Success Specialist
at LINK Mobility Group
Stockholm, Stockholms län, Sweden -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 11 Dec, 2024 | Not Specified | 31 Oct, 2024 | 3 year(s) or above | Email Marketing,Loyalty Programs,Marketing Automation,Demos,Crm,Technology,English | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Role/Position:
We are looking for an experienced and driven Technical Pre-sales / Customer Success Specialist to join our CSS team and play a key role in supporting our sales team in customer dialogues and helping our customers throughout their journey with LINK’s products. As a candidate, you will be a product specialist, participating in customer meetings alongside our salespeople. You will also be responsible for building and strengthening customer relationships through technical expertise, ensuring that our customers maximize the value of our solutions.
Responsibilities/Tasks:
- Participate in customer meetings and support the sales team in technically complex customer dialogues.
- Conduct training sessions for our customers for the usage of our products.
- Take responsibility for project management of various onboarding projects related to LINK’s SaaS portfolio.
- Identify technical needs and opportunities to optimize the customer experience.
- Manage and execute projects/consulting tasks related to LINK’s SaaS portfolio.
- Document your work in LINK’s CRM system.
Background/Required qualifications:
- At least 3 years of experience working in Customer Success or Technical Support.
- Experience in presenting products and conducting demos.
- Strong expertise in SaaS, and extra meritorious if you have knowledge in any of the following areas: loyalty programs, marketing automation, CRM, or email marketing.
- Technical understanding of APIs and integrations.
- Experience in participating in purchasing decisions and product or service implementation.
- Fluent in both spoken and written Swedish and English.
Preferred qualifications:
- Strong interest in technology and its role in driving customer success.
Responsibilities:
- Participate in customer meetings and support the sales team in technically complex customer dialogues.
- Conduct training sessions for our customers for the usage of our products.
- Take responsibility for project management of various onboarding projects related to LINK’s SaaS portfolio.
- Identify technical needs and opportunities to optimize the customer experience.
- Manage and execute projects/consulting tasks related to LINK’s SaaS portfolio.
- Document your work in LINK’s CRM system
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
Stockholm, Sweden
