Technical Services Admin Support (Contract)

at  Natus Medical Incorporated

TECHNICAL SERVICE ADMIN SUPPORT - CONTRACT

Location: Gort, Ireland
Fully Remote Position
This is a 6 month fixed term contract.
The Technical Services Admin Support person provides data entry and customer service support to internal and external customers for Natus newborn care products. This is a contract position to focus on short-term data entry projects.
What you’ll get to do in this role:
· Process all customer and employee orders and returns by phone, fax, mail, or email in our CRM
· Provide technical service support of all supported products
o Interface directly with the customer, distributor, authorized service center and field personnel to address and resolve technical issues
· Provide after hours support as per scheduled work rotation. (After hours defined as evenings and weekends)
· Maintain Service Request database, documenting all interactions with customers according to FDA regulations. Create and maintain information in approved databases as defined by department procedures
· Interface with Sales and Field Service Organization (Domestic), Shipping, Manufacturing, Depot Repair, Inventory Control and Finance to coordinate and ensure delivery of product

PREFERRED SKILLS:

· Advanced Excel skills including experience with pivot tables, lookups, and other formulas is preferred.
· Familiarity and experience with Microsoft Teams as well as call tracking systems / Customer Relationship Management (CRM) databases such as Salesforce, Oracle, Siebel, and EBS is preferred
Travel Required: None

Please refer the Job description for details