Technical Support Engineer

at  KORE Software

Remote, British Columbia, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate04 Sep, 2024USD 70000 Annual04 Jun, 2024N/AStored Procedures,Customer Service Skills,Aws,Tableau,Computer Science,New Relic,Data Analysis,Data Flow,Azure,Sql,Information Technology,WritingNoNo
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Description:

WHO IS KORE SOFTWARE?

KORE Software stands as a leading innovator in business intelligence platforms, specifically designed for the sports and entertainment industries. Founded in 2002, the company has become a global leader in providing comprehensive solutions that include customer relationship management (CRM), sponsorship and partnership management, ticketing and event management, data warehousing, and analytics.
KORE Software is dedicated to revolutionizing how sports and entertainment organizations connect with their audiences, offering unparalleled tools for engagement marketing, data intelligence, and sponsorship management. The company’s recent expansion and brand evolution reflect its commitment to growth and innovation in the industry.

JOB DESCRIPTION

We are seeking a skilled Technical Support Engineer with expertise in SQL, stored procedures, data flow, and data analysis to join our team. The ideal candidate will also have a strong background in customer service and familiarity with Tableau reports or PowerBI, as well as experience with Azure, AWS, New Relic, and Data Dog.

QUALIFICATIONS

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Strong proficiency in SQL, including writing and optimizing queries and stored procedures.
  • Excellent customer service skills with a focus on problem-solving and communication.
  • Experience with data flow, data analysis, and reporting tools such as Tableau or PowerBI.
  • Familiarity with cloud platforms like Azure and AWS.
  • Nice to have: Experience with monitoring tools like New Relic and Data Dog.

Responsibilities:

  • Provide technical support to customers, troubleshooting and resolving issues related to data flow, SQL queries, stored procedures, and data analysis.
  • Interact with customers to understand their technical issues, provide solutions, and ensure customer satisfaction.
  • Work closely with the development team to escalate and resolve complex technical issues.
  • Utilize Tableau reports or PowerBI to analyze data and provide insights to customers.
  • Assist in monitoring and optimizing system performance using tools like New Relic and Data Dog.
  • Collaborate with the team to improve support processes and documentation.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Help Desk

Graduate

Computer science information technology or related field

Proficient

1

Remote, Canada