ABOUT US:

We’re disruptors, innovators, and relentless problem-solvers.
We’re not your typical tech company—we protect data. Our Support team is a crew of passionate problem-solvers who thrive on innovation and never settle for the status quo. With our recent transition to a SaaS platform, we’re at a pivotal moment, and the opportunities have never been more significant. We need individuals who can hit the ground running, bring fresh perspectives, and help us navigate this exciting new chapter. If you’re ready to work with cutting-edge technology and be part of a team that values bold ideas and fearless collaboration, you’ve found your home. There’s no better time to join us as we redefine what’s possible in data protection.

ROLE OVERVIEW:

We’re on the lookout for a Technical Support Engineer who’s ready to go beyond the usual break/fix routine. This isn’t just about fixing issues; it’s about breaking the mold of traditional support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. You’ll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldn’t even dream of.

WHAT YOU’LL DO:

• Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. You’re not here to twiddle your thumbs; you’re here to inspire, challenge, and elevate.
• Solve Complex Problems: When others see a roadblock, you see a challenge worth conquering. You’ll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. You’re the go-to when others throw in the towel.
• Obsess Over Customers: Our customers aren’t just clients—they’re your mission. Ensure their experience isn’t just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know we’ve got their back, every step of the way. Our customers don’t just deserve support—they deserve unforgettable experiences.
• Collaborate Boldly: Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isn’t just participation—it’s disruption with purpose.
• Innovate Relentlessly: Implement solutions that go beyond traditional technical support. You’re here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and don’t hesitate to shake things up.