Technical Support Officer

at  Bunnings

At Bunnings, you’ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.
About the role
The Bunnings Technology landscape is undergoing a period of incredible growth. With a huge pipeline of projects and cutting-edge technology being rolled out, we are helping to change the face of retail and are looking for a passionate individual to join us on this challenge. This is a rare opportunity to join the Technology Services Team based in our National Support Office in Burnley, working with an innovative and empowered support team, where we help in delivering best service to the business, while being able to contribute to the greater technology offering for one of Australia’s leading and most trusted brands.
This role is a 6 month fixed term contract position and we support flexible working!

What’s involved:

• Provide advice, troubleshooting and support on various technology queries
• Ensure all internal service levels agreements are met or exceeded
• Liaise with Bunnings team members to proactively assess their needs to improve the effectiveness of the systems they utilise
• Liaise with other internal Bunnings Technology teams to ensure customers are receiving the best possible service from the entire Technology department
• Ensure compliance of security policies across hardware and software
• Ensure effective and efficient repair or replacement of technology equipment
• Support a variety of Technology projects, including new stores, refits and rollouts
• Help to facilitate training sessions and keep abreast of new technology

Who we’re looking for:
You will be a customer focused individual with a strong interest in technology.

You’ll need:

• Relevant qualifications or interest in IT/tech
• Previous experience working in a customer service focused role would be advantageous
• Outstanding customer service including strong interpersonal skills
• Excellent planning and organisational skills
• Succinct documentation skills
• Technical proficient across various hardware and software including Windows and MAC ideally
• A keen desire to learn in the technology support area

This role is part of The Encoreship program
(5) The Encoreship: Posts | LinkedIn
. The Encoreship is a return-to-work program for women that have had an extended period away from the workforce, potentially due to barriers arising from their caring or family responsibilities and facing challenges re-entering their field of interest in under-employed or under-represented roles or industries . Candidates that meet the criteria of the Encoreship program will be highly regarded to apply for this role. The Encoreship program supports Bunnings gender strategy and measures to achieve a gender-balanced workforce equality, leadership teams and talent pipelines as well support women progress with their careers including in industries in which they are typically underrepresented.
Bunnings considers this role to be a special measure under the Equal Opportunity Act 2010 to positively impact disadvantaged individuals and help eliminate inequalities for those who may experience disadvantages in seeking and obtaining employment.

Please refer the Job description for details