Training Director

at  ChickfilA Christiana

We are in search of an exceptional leader who is as passionate about striving for excellence in business and hospitality as they are about investing in people and cultivating a culture of growth and empowerment.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree or above, preferably in business, hospitality, or teaching
• 3 years of experience as a leader of operations or training
• Proficient in Microsoft Office Suite and Google Suite products

REQUIREMENTS

• Must be at least 18 years of age upon hire date
• Must be eligible to work in the United States
• Must have a source of reliable transportation and commit to arriving on time for your assigned shifts
• Works outside in hot and cold elements, noisy and fast paced environment
• Must be able to respond to changes or edits to orders quickly and efficiently
• Must be able to work between 5:00 a.m. - 11:00 p.m.
• Be available to work on Saturdays and extended hours during holidays
• Be able to lift 50 lbs. (in the event that you need to move inventory, help unload a truck, etc.)
• Have a high-school education or equivalent
• Be able to stand for the duration of a shift
• Please note: No restaurant experience is necessary for this position. We will train you!
• Be willing to clean, sweep, mop and take out trash
  In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we’ve served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it’s the only way we know

A SELF-DIRECTED, SELF-ACCOUNTABLE LEADER OF INTEGRITY

As a director, you will at times be called upon to lead and make decisions in place of the owner, which means that you will be held to an extremely high standard. We will rely on you to act in the best interests of the business and of our people. You must have an extreme sense of ownership and treat the business as if it were your own: If you see that something isn’t working, be it a piece of equipment, a system, or even a team member, we expect you to take charge of remedying the issue as soon as possible.

AS TRAINING DIRECTOR, YOUR RESPONSIBILITIES WILL INCLUDE, BUT WILL NOT BE LIMITED TO:

• All aspects of training, including:
• Overseeing and creating a team member experience that promotes a sense of belonging and value, ensuring our store is the best place to work
• Mastering all knowledge and skills of every position in the restaurant
• Developing a team of trainers
• Scheduling and coordinating training for all new hires
• Creating and monitoring training plans for all team members
• Working to constantly improve our training program
• Facilitating training sessions and orientations
• Assisting HR in sourcing, hiring, and managing talent
• Facilitating training sessions at quarterly team member Development Days
• Thinking and acting strategically to support the needs of the business, including:
• Creating contests and employee engagement activities to promote growth and a fun, positive work environment
• Providing daily feedback to team members and leaders to promote growth and to meet our business goals
• Setting strategic annual training goals and budget
• Connecting regularly with all leaders to guarantee excellence in communication for all initiatives related to the operations of the business
• Being a good steward of the business, which means protecting our culture and looking for ways to maximize our investment