Training Support Specialist/Jr. Program Analyst

at  Aveshka Inc

OVERVIEW:

Softtek Government Solutions is seeking a Jr. Program Analyst/Training Support Specialist. The Training Support Specialist is responsible for providing program and event support to the Federal Government programs/Academy and other members of the Academics branch team. The Training Support Specialist also assists with metrics gathering tasks and program management support tasks as needed.

QUALIFICATIONS/REQUIREMENTS:

• B.S. Business Administration
• 0-3 Years of experience
• Excellent Oral/Written Communication skills

• Monitor and manage communications related to program participants
• Create and maintain email templates
• Maintain and update student and program tracking documents
• Create and distribute meeting minutes for meetings with federal clients
• Create and maintain SOP documents
• Create Quick Reference Guides as needed
• Provide program support during online events
• Gather and report key metrics on student performance
• Track task statuses

Specific tasks include:

• Review and respond to Skilling Academy cohort application emails
• Assist with cohort application package reviews as necessary
• Monitor and update all Skilling Academy tasks on the CDET JIRA board and send a weekly report to the Team Lead
• Keep federal clients informed of high importance emails coming into the Skilling Academy and Student Support inboxes
• Collect and analyze post-module student feedback and create data visualizations in Power BI for program reporting purposes
• Compile and analyze qualitative student post-module feedback for program reporting purposes
• Draft ad-hoc Skilling Academy emails according as needed
• Other projects as assigned