Transactions Specialist I at JPMC Candidate Experience page

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Advocacy, Conflict Resolution, Effective Communication, Attention To Detail, Critical Thinking, Collections Experience, Regulatory Knowledge, Active Listening

Industry

Financial Services

Description

Join a high-energy team dedicated to delivering world-class customer experiences through effective back-office collections and exception processing. Drive impactful solutions in a fast-paced environment where your expertise and ownership make a difference. Job Summary As a Specialist I in our team, you work within Back Office functions, handling requests such as general correspondence, hardship, cease and desist, attorney representation, and account record requests. You will also manage exception reports for collections processes, including settlement, re-age, charge-off reversal, and vendor management. Your focus is on providing effective resolutions and creating a world-class experience for customers while meeting stringent SLAs for document and exception processing. Job Responsibilities Take complete ownership from evaluation to resolution of customer queries, acting as a customer advocate and offering payment solutions Handle remediation requests related to payment programs, e-pay cancellations, SSN remediation, and monetary adjustments Fulfill media requests received from customers, including cease and desist and attorney representation Execute key control reports and manage control reports within stringent timelines Maintain quality scores and adhere to established policies and procedures Identify process or knowledge gaps and escalate them promptly Maintain expected performance levels and participate in team and process-level events and initiatives Meet and exceed benchmarks through consistent performance Adhere to metrics such as utilization, tardiness, breaks, unscheduled absenteeism, and leave utilization Required Qualifications, Skills and Capabilities Demonstrate ownership of each customer interaction while empathizing with customer needs Resolve conflicts, manage customer expectations, and provide appropriate solutions through relationship building Exhibit effective verbal and written communication, accuracy, attention to detail, and critical thinking Minimum of 6 months computer experience utilizing multiple applications in a Windows-based environment; High School Diploma (10+2), HSC, or GED required Preferred Qualifications, Skills and Capabilities Experience in collections and/or non-phone back-office functions Ability to engage in interactive dialogue with customers through active listening Knowledge of regulatory and department practices and procedures Willingness to work flexible schedules, including evenings, weekends, and holidays as required by business needs Additional Notes: Work type may shift between various non-phone units based on business requirements Flexible schedule: Monday to Friday with weekends off, subject to change per business needs Training attendance is required onsite, regardless of work location Competitive base salary, comprehensive benefits, and opportunities for professional growth and advancement Diverse, high-energy work environment with paid training and industry-leading benefits starting day one

Responsibilities

As a Transactions Specialist I, you will handle various back-office functions related to customer requests and manage exception reports for collections processes. Your role focuses on providing effective resolutions and ensuring a world-class experience for customers.