VIP & Hospitality Manager - German Speaking

at  Ticketmaster GmbH

10555 Berlin, Moabit, Germany -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate12 Aug, 2024Not Specified13 May, 2024N/AExcel,It,Written Communication,OwnershipNoNo
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Description:

JOB DESCRIPTION – MANAGER VIP & HOSPITALITY

Location: Berlin, Germany
Division: Ticketmaster GmbH
Line Manager: Director Ticketmaster Music
Contract Terms: Full-time

THE TEAM

Our team is a colorful mix and we are all thoroughbred fans. We are looking for people who share our passion for concerts and clubs and who want to take our company even further.
Currently we are looking for reinforcement in the VIP & Hospitality area. If you are at home in the world of live entertainment, if you are passionate about new projects, combined with an open and communicative nature, you are the right person for us!

YOU (BEHAVIOURAL SKILLS)

Demonstrate sound work ethic – Being industrious and always keeping yourself busy and using initiative in tasks and the role in general.

  • Be flexible – While you will have your set tasks this a team-based role always be ready to help the team succeed.
  • Accountability – Take ownership and pride in how you fulfil your role and tasks.
  • Patience and tact - These qualities need to be shown to customers and colleagues in face-to-face conversations, on the phone or in written communication.
  • Positive attitude - you show this not only personally by displaying a positive and friendly attitude, but also at work by being proactive in your role.
  • Dependable – This not only accounts for time keeping, but answering correspondence quickly and giving accurate, reliable information in all inquiries.
  • Attentive - Even though we have a number of tasks to perform, it is essential that we prioritize taking care of our customers. It is therefore essential for the successful operation of the department that we are attentive and attentive both in person and on the phone.
  • Teamworking – Working closely with the team to ensure all duties are completed, through supporting one another and recognising when help is needed.
  • Proactive – Whilst the core duties are clearly set out, a key part of this role is being proactive in actively looking for where improvements can be made, and where you can go the extra mile to ensure our customers are satisfied.

Benefits

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

  • You ideally have an apprenticeship or degree in business administration or a similar qualification.
  • You have already gained professional experience in ticketing or event management and have a network in the events industry.
  • You are quick on the uptake, can work under pressure and are always ready to adapt to new challenges and requirements.
  • You not only enjoy a varied office workday but are also willing to travel all over Germany to support our offers on site on concert days.
  • You have a very good command of written and spoken English and German.
  • You are proficient in the use of Microflex and Office programs such as Excel

Responsibilities:

WHAT YOU WILL BE DOING

You support our VIP & Hospitality department in Berlin and independently take on tasks such as:

  • Create and coordinate guidelines for the set up and sale of ticket packages.
  • Arrangement of packages in preparation of the show day.
  • Monitor and control Sales Performance.
  • Preparation of sales summaries and regular reports.
  • Improvement of the presentation and promotion of the VIP packages.
  • Acquiring new partners to sell VIP and arena packages.
  • You are the interface to our Event & Business Partners and support them in the area of VIP, Arena Packages as well as our Ticketmaster Suite.
  • You are the interface between business units and specialist departments such as Event Service, Marketing, Customer Service, Fulfillment, etc.
  • You will work on-site at events across the country.

Qualifikation

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

  • You ideally have an apprenticeship or degree in business administration or a similar qualification.
  • You have already gained professional experience in ticketing or event management and have a network in the events industry.
  • You are quick on the uptake, can work under pressure and are always ready to adapt to new challenges and requirements.
  • You not only enjoy a varied office workday but are also willing to travel all over Germany to support our offers on site on concert days.
  • You have a very good command of written and spoken English and German.
  • You are proficient in the use of Microflex and Office programs such as Excel.

Demonstrate sound work ethic – Being industrious and always keeping yourself busy and using initiative in tasks and the role in general.

  • Be flexible – While you will have your set tasks this a team-based role always be ready to help the team succeed.
  • Accountability – Take ownership and pride in how you fulfil your role and tasks.
  • Patience and tact - These qualities need to be shown to customers and colleagues in face-to-face conversations, on the phone or in written communication.
  • Positive attitude - you show this not only personally by displaying a positive and friendly attitude, but also at work by being proactive in your role.
  • Dependable – This not only accounts for time keeping, but answering correspondence quickly and giving accurate, reliable information in all inquiries.
  • Attentive - Even though we have a number of tasks to perform, it is essential that we prioritize taking care of our customers. It is therefore essential for the successful operation of the department that we are attentive and attentive both in person and on the phone.
  • Teamworking – Working closely with the team to ensure all duties are completed, through supporting one another and recognising when help is needed.
  • Proactive – Whilst the core duties are clearly set out, a key part of this role is being proactive in actively looking for where improvements can be made, and where you can go the extra mile to ensure our customers are satisfied


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Marketing/Advertising/Sales

Sales / BD

IT

Graduate

Business Administration, Administration, Business

Proficient

1

10555 Berlin, Germany