Ward Clerk

at  Frimley Health NHS Foundation Trust

Ensure that all patients, visitors and staff are treated in a courteous, professional and caring manner and receive prompt assistance when required.
Promote equality for all individuals by taking into consideration their cultural and religious beliefs, customs and values. To adhere to hospital policy in relation to patient confidentiality at all times.
Be aware of their responsibilities under the 1974 Health & Safety at Work Act. Care should be taken in all aspects of work to ensure that these and other safety regulations, e.g. COSHH and Manual Handling Policy are adhered to.
Report all accidents and/or incidents occur to patients, visitors, staff or oneself according to hospital policy.
Report any suspicious circumstances/individuals/packages immediately to Unit Manager or her deputy.
Be aware of procedures to be followed in the case of Fire, cardiac Arrest and any other emergencies.
Adhere to hospital policy and not become involved in any financial matters with or on behalf of a patient or relative, e.g. witnessing a will.
As an important member of the team, the post holder should attend and participate in any meetings and training sessions as required.
Be aware of own levels of competence and at no time attempt tasks above and beyond their ability or training.
Answer calls in a polite manner, ensuring all relevant messages are relayed to the appropriate team.
Transfer calls when required.
Greet all visitors to the ward in a helpful and polite manner.
Direct visitors to the correct team.
Assist with any enquiries where possible.
Maintain accurate admission and discharge information on EPIC
Update admission/discharge spreadsheet
Work closely with Nurse in Charge to accommodate beds for new admission and relay information appropriately.
Assist with patients refreshments if required.
Log booking forms in the nurses’ diary
Ensure handover sheet is up to date liaising with nurses where appropriate.
Ensure all patient documentation is scanned for ‘costings’.
Support nursing and medical staff.
Photocopying/scanning as requested.
Maintain a safe environment.
Ensure papers and magazines are kept tidy
Report any unsafe practices promptly to Matron/Senior Nurse/Nurse in Charge.
Any other tasks commensurate with your grade.
There’s never been a more exciting time to build your career at Frimley Health, one of the country’s largest and most respected trusts
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.
If you have a passion for clinical excellence, patient care and your own career development, you’ll feel at home at Frimley Health.
Transfer calls when required.
Greet all visitors to the ward in a helpful and polite manner.
Direct visitors to the correct team.
Assist with any enquiries where possible.
Maintain accurate admission and discharge information on EPIC
Update admission/discharge spreadsheet
Work closely with Nurse in Charge to accommodate admission and relay information appropriately.
Assist with patients refreshments if required.
Log booking forms in the nurses’ diary
Ensure handover sheet is up to date liaising with nurses where appropriate.
Ensure all patient documentation is scanned for ‘costings’.
Support nursing and medical staff.
Photocopying/scanning as requested.
Maintain a safe environment.
Ensure papers and magazines are kept tidy
Report any unsafe practices promptly to Matron/Senior Nurse/Nurse in Charge.
Any other tasks commensurate with your grade

Please refer the Job description for details