Warranty & Service Contract Manager at Volvo Energy

at  Volvo Group

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

WE SHAPE THE WORLD WE WANT TO LIVE IN!

Volvo Energy is our newest business area with the overarching purpose of supporting the Volvo Group’s transformation ambitions within electrification, sustainability, circularity, complete service offer, profitable growth and resilience.
We are now looking for a new colleague to join our team as Warranty and Service Contract Manager.

THE TEAM - BESS SERVICES MARKET

At Volvo Energy, we’re excited to build a team dedicated to enhancing the service market for our Battery Energy Storage Systems (BESS) business. Our priority is taking exceptional care of our customers while continuously innovating to improve their experience.
In this central function, we’ll focus on developing, operating, and maintaining the infrastructure that supports our service business. This includes building a network of field support across markets, managing digital channels, and implementing quality processes. We’re looking for creative thinkers who are eager to explore new approaches and solutions in service delivery. Join us as we work together to elevate our customer journey and set new standards in the industry!

PREFERRED QUALIFICATIONS LIKELY REQUIRED TO BE SUCCESSFUL

• Extensive experience in warranty and service contract management, preferably as a leader in automotive or manufacturing industry.
• Strong knowledge of warranty processes, data testing, and quality tools.
• Experience in investigating warranty claims, identifying root causes, and implementing corrective actions.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Open-minded and secure in working in a rapidly changing organization and business environment.
• Proficiency in the English language is required
• Humour
  The location for this position will be in our offices at CampX in Gothenburg, Sweden.

WHO WE ARE AND WHAT WE BELIEVE IN

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Volvo Energy lives and leads the change in accelerating Volvo Group’s electrification journey and driving circularity for a better tomorrow. We bring together people with who will work in a highly diverse, equal and inclusive global context with an entrepreneurial spirit where everyone is key and directly contributes to achieving our ambitions for wanted position: better for people – better for planet – better for business. Together – from individual success to collective significance

WHAT ARE WE LOOKING FOR IN THIS SPECIFIC ROLE?

As Warranty and Service Contract Manager, you will be responsible for the entire contract lifecycle, ensuring seamless customer interactions and fostering long-term relationships. You will collaborate closely with various teams to develop and implement comprehensive warranty and service contract offers that meet the unique needs of our customers.