Wellbeing Support Worker- three months contract over Christmas period

at  Watford Three Rivers Trust

WELLBEING SUPPORT WORKER

Line Manager: Assistant Manager Community Wellbeing
Place of work: Hybrid working from home, with travel within the Watford and Three Rivers District area to host clubs.
Contract: 3 months fixed-term contract (Nov-Jan)
Hours of work: 35h per week, with occasional evenings or weekends
Salary: £13.49/ hour
Summary
The post-holder will be part of a team that will deliver, promote, develop and record W3RTs range of wellbeing activities and services.
Having a valid driving licence and access to a car is essential.

Specific responsibilities

• Strong administrative skills, with the ability to manage various tasks efficiently
• Excellent telephone manner for answering calls and handling inquiries
• Proficient in using Charity Log or similar CRM systems
• Ability to monitor and respond to emails promptly and professionally
• Experience in processing requests and coordinating with teams
• Ability to raise and manage expenses for PS (Personal Shoppers) and volunteers
• Strong organisational skills to chase outstanding invoices and ensure follow-ups
• Quick learner with the ability to adapt and get up to speed quickly
• Self-motivated, able to work independently and manage tasks with minimal supervision
• Ability to make wellbeing calls and provide telephone support
• Creativity in designing and hosting online wellbeing activities
• Ability to plan and deliver out-of-club activities such as walks and social events
• Attention to detail in recording all activities in agreed systems
• Ability to handle ancillary administration, promotion, community, and partnership work related to the above tasks

KNOWLEDGE, SKILLS AND BEHAVIOURS

The post-holder must demonstrate and maintain the following knowledge, skills and attributes.

KNOWLEDGE

• An understanding of the problems and issues faced by older and/or vulnerable people and carers especially in relation to health and social care
• A good working knowledge of our local community
• Knowledge of particular needs around eg carers, loneliness, mental health, poverty, protected
• groups, ex-service personnel
• An excellent understanding of good service
• An excellent understanding of professional boundaries
• An understanding and awareness of risk assessments and safeguarding
• A keen understanding of privacy, data protection, data consent and GDPR
• An excellent understanding of referral processes and the range of local services and activities
• A good understanding of the barriers that those in need might face in accessing support
• A high level of competency in ICT including all systems used by the service
• A working knowledge of volunteering good practice
• A good understanding of the discipline needed to secure good quality dataSKILLS
• Excellent listening skills
• Able to establish trust with people from all backgrounds
• Able to support people to be more aware of risks and take better decisions
• Able to host group discussions and encourage people to contribute
• Can put individuals at the heart of delivery
• Able to record all activities accurately, correctly and consistently and in a timely fashion
• Excellent administration and multi-tasking skills.
• The ability to work to deadlines and manage competing priorities effectively.

• Strong administrative skills, with the ability to manage various tasks efficiently
• Excellent telephone manner for answering calls and handling inquiries
• Proficient in using Charity Log or similar CRM systems
• Ability to monitor and respond to emails promptly and professionally
• Experience in processing requests and coordinating with teams
• Ability to raise and manage expenses for PS (Personal Shoppers) and volunteers
• Strong organisational skills to chase outstanding invoices and ensure follow-ups
• Quick learner with the ability to adapt and get up to speed quickly
• Self-motivated, able to work independently and manage tasks with minimal supervision
• Ability to make wellbeing calls and provide telephone support
• Creativity in designing and hosting online wellbeing activities
• Ability to plan and deliver out-of-club activities such as walks and social events
• Attention to detail in recording all activities in agreed systems
• Ability to handle ancillary administration, promotion, community, and partnership work related to the above task