Account Manager

at  Catch

WHO IS CATCH?

Catch.com.au has been bringing low prices to everyday Aussies on the brands they know and love since we started shaking up online retail in 2006.
We are Australian owned and operated and have deep expertise on Australian consumer online shopping behaviour. Catch.com.au is part of the Wesfarmers Group, placing us in good company alongside Australia’s top retailers, Kmart, Target, Bunnings, Officeworks and API.
Our vision is to be Australia’s most loved online destination for families. There’s still a lot of work ahead of us, so we’re always on the lookout for creative, resourceful, and resilient people that can quickly learn new skills and adapt on the fly.

THE OPPORTUNITY

Catch is currently seeking an Account Manager to partner with the various business units across Catch. As the Account Manager, you will be responsible for working within our Trade team to foster relationships with our third-party key/strategic retailers and help to grow the sales in their respective categories.

THE SKILLS YOU’LL HAVE

• 3-5 years’ experience in a retail and/or eCommerce business in either operation, account management or customer service role.
• Experience working to sales targets
• Strong written and verbal communication
• Ability to collaborate cross-functionally within Trade.
• Demonstrated drive to set and achieve aggressive growth targets.
• Strong quantitative analytical skills (including database analysis and Excel skills).
• Strong reporting skills and results orientated
• A passion for delivering outstanding value to customers
• An eye for detail and solutions-based outlook - find the issue and fix the situation.
• Enthusiasm for online shopping - we love working at Catch, we think you will too!
• Prioritisation skills - manage your workload in a sensible and efficient manner

What does a normal day in the life of an Account Manager look like? Well, no 2 days are alike at Catch, but you could probably expect your day to include some of the following things:

• Manage and drive the growth of the seller’s business including range optimisation.
• Build and execute a strategic account plan for various sellers within their quarterly category strategy.
• Align activity to the AM playbook including alignment to strategic pillars and meeting cadence
• Manage key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.
• Analyse the business: Conduct deep dive analysis and provide routine executive-level reporting on the seller’s current business and future opportunities. Publish recommendations and action plans based on data.
• Liaise with Seller Performance Management and Customer Support teams to assist seller operations
• Build strong communication channels at all levels of the seller’s organisation, set expectations, provide clear status communications, and work towards a growth plan.
• Work with sellers to improve operational aspects of their business in providing a great consumer experience.
• Coordinate the implementation of Catch Values and seller agreement across Sellers.
• Develop high-potential sellers to become Strategic sellers, with aligned incentives.