Account Manager UK & EU

at  Thunes

SKILLS/QUALIFICATIONS:

You’re a natural people person who isn’t afraid to get scrappy to solve customer issues; you’re excited to become an expert in the high-growth technology businesses that rely on Thunes; you’re an energized and organized self-starter; you’re highly analytical and have a track record for improving the processes and organizations around you.

• 8+ years’ experience in B2B BD/AM in an enterprise sales environment
• Extensive hands-on partnerships and/or account management experience working with financial institutions & enterprise clients in UK & Europe
• Track record of top commercial performance in a Payments business with proven ability to grow revenue share
• Operationally focused, with an ability to methodically grow a live account, coordinating internal teams using planning, metrics, and organizational structures
• Evidence of expertise in CSM (customer success management) with a metric driven, rigorous and programmatic framework approach
• Excellent negotiation skills with the tenacity to drive commercial value in upsell and cross sell scenarios
• Strong decision maker, able to prioritize through competing demands and complex problems
• Ability to manage multiple stakeholders, including compliance, legal, solutions delivery, treasury, and finance
• Driven, flexible, self-motivated, go-getter, able to accept change and with the ability to work at pace in a rapidly growing and changing environment
• Analytical ability to manage complex reporting, pricing, and cost considerations
• Ideally bi-lingual English plus at least one European Language & able to communicate effectively (written and spoken) at an advanced business level in both languages.

CONTEXT OF THE ROLE

Reporting to the Head of Account Management - Europe, the Account Director will be focused on scaling our relationships with our existing large clients including banks, MTO’s, PSPs, wallets & fintechs. You will be responsible for forming deep relationships with these key accounts in Europe. You will be their trusted advisor for our products and services. Leveraging this relationship, you will provide a world-class customer experience for your accounts, driving revenue growth through cross and upsell opportunities.

RESPONSIBILITIES:

• Ensures satisfaction amongst existing accounts to achieve positive account retention and contractual health
• Develop account plans and strategies and execute on them to increase revenue and market share
• Continually drive revenue within accounts through cross and up sell opportunities
• Be an advocate for their business, help the company to understand their demands/needs
• Work closely with multiple internal functions (e.g. product, sales, compliance, solution delivery and operations) to improve our product and service
• Ensure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.),
• Full ownership of customer requests and exploring new opportunities to add value
• Acts as trusted partner ensuring account retention, contractual health, well-being, and maximum satisfaction of clients
• Ensures best-in-class, methodical partner management rooted in KPIs
• Ensures all specific reports and records are completed within timeframe, including utilization of CRM tool with precision
• Provides timely feedback to leadership about performance, sales activity, account management status and ongoing strategy
• Initiate and maintain strong working relationship with colleagues and customers to ease communication channels and facilitate resolutions for issues