Agent - Office work and operations

at  Desjardins

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Level
NV-05
As an office work and operations agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing and verification of database data integrity.
You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the detailed guidelines in place. The ability to drive results in therefore essential.
You help process and analyze information, solve problems and prepare recommendations, tailoring your approach as needed. You also help users operate tools and systems effectively.
General Information on the Position

Main responsibilities

• Ensure the completion of the unit’s administrative business processes. Perform analysis. Produce or revise reports and statistics. Carry out various administrative, operational and quality controls. Take corrective measures and carry out the required follow-ups
• Provide support to users in the efficient use of tools and systems
• Perform various administrative tasks related to data entry, extraction, processing, compilation and coding
• Provide various information related to policies, programs and processes in your field
• Prepare or revise presentations and other related documents.

Other working conditions

• The work arrangement for the position is full-time on-site work
• Number of jobs available: 1

Qualifications

• Trade school diploma in a related field
• A minimum of 3 years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered.

• For vacant positions available in Quebec, please note that knowledge of French is required.

Specific knowledge
Proficient speaker, advanced knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Desjardins Cross-sector skills
Action oriented, Customer Focus, Differences, Nimble learning
Key competencies for the job
Drive results, Situational adaptability
Work Location
1, Complexe Desjardins, Montréal
Trade Union
Non Syndiqué
Unposting Date
2024-03-10
Job Family
Administration (FG)
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods

• Ensure the completion of the unit’s administrative business processes. Perform analysis. Produce or revise reports and statistics. Carry out various administrative, operational and quality controls. Take corrective measures and carry out the required follow-ups
• Provide support to users in the efficient use of tools and systems
• Perform various administrative tasks related to data entry, extraction, processing, compilation and coding
• Provide various information related to policies, programs and processes in your field
• Prepare or revise presentations and other related documents