Application Specialist - Dutch speaking (m/f/d)

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position

APPLICATION SPECIALIST - DUTCH/GERMAN SPEAKING (M/F/D)

Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with Roche’s lab diagnostic equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.
Do you end your workday feeling like you’ve made a difference in the health and lives of patients? If you identify with that, please read on.
We are looking for an Application Specialist (m/f/d) for the Regional Customer Support Center (RCSC), based in Mannheim (Germany)*. On a daily basis, we support numerous customers from seven countries and provide remote, telephone and email support for inquiries, technical questions and complaints regarding our Roche analytical systems. That’s what moves us: Safe and easy routines for our customers means more patients we can help. We are proud of who we are, what we do and how we do it, with a clear goal in mind: Doing now what patients need next.

WHY ROCHE?

We will help you grow. As stated above we are looking for someone who wants to learn, grow and develop and to do so we offer you an organization where we encourage you to experiment, make and learn from your mistakes and build meaningful relationships. We won’t decide what your path will be, you will spearhead and shape that and we will support you in your journey.

• You will take inquiries from Belgium, Netherlands and Germany customers and Roche field representatives and support them with their questions.
• You identify the causes of product problems, work out solutions and initiate appropriate measures.
• You carefully document your activities in the supporting customer relationship management (CRM) system.
• You conduct customer and employee training sessions in the local language or in English.
• You prepare information on product changes and support the transfer of information to the customer and the exchange of knowledge within the organization.
• Occasionally, you will support field service colleagues during on-site service visits to the customer lab