Application Support Specialist

at  Titan Environmental

We are a fast-growing, progressive company that prides itself on three core values —Trust. Quality. Value — staying true to our commitment to building Trust with clients and staff, delivering uncompromising Quality, and leveraging creativity to secure Value. As an employer, we strive to uphold a positive work culture and create an environment where employees have every opportunity for advancement and personal success.

QUALIFICATIONS:

• A Bachelor’s degree or equivalent foundation in Computer Engineering, Computer Science, or Information Systems.
• 3-5 years of experience supporting, programming, and developing business solutions.
• Possess excellent verbal and written communication skills, allowing for clear and concise interactions with team members, superiors, and other departments.
• Exceptionally organized with a keen eye for detail and a structured approach to tasks.
• Committed to optimizing workflows and processes to enhance efficiency and productivity.
• Demonstrated dedication to fostering a culture of continuous improvement and learning within the team or organization.

TECHNICAL KNOWLEDGE:

• 3-5 years of technical experience supporting ERP systems such as NetSuite or similar inventory, manufacturing, and accounting systems.
• Proficiency in programming languages such as Java, C++, Python, SQL and .NET
• Proficiency in using JavaScript, JQuery, Freemarker, CSS, HTML, and related front-end technologies.
• Ability to setup and troubleshoot network and computer hardware.

Additional consideration will be given to those having any of the following:

• Experience designing integrated solutions in cloud-based SaaS and iPaaS environments.
• Experience creating solutions via predictive AI analytics and Large Language Model tools.
• Experience supporting a Microsoft 365 business environment, including the use of SharePoint, Power Platform, Microsoft Entra ID, PowerShell, and other M365 Admin utilities.

• Provide technical support to end-users by diagnosing and resolving issues related to enterprise-level applications (ERP, CRM, HRMS etc.) and other software used throughout the organization.
• Help manage application configurations, integrations, maintenance, security, and user provisioning.
• Investigate, develop, and implement automated methods that effectively solve business challenges.
• Generate scripts, workflows, queries, and other ad-hoc reports that provide sustainable tools and meaningful data.
• Collaborate and develop new Microsoft 365 based business solutions; leveraging tools such as SharePoint, Power Apps, Power Automate, and Power BI.
• Help administer network equipment, user hardware, and other peripheral devices.
• Troubleshoot hardware and network issues when they arise for both on-prem and remote cases.
• Other duties as assigned.