Assistant Head Housekeeper

at  Atlas Hotels

Hours: 40 hours across 5 days per week
Salary: £23,753.00 per annum
Atlas Hotels is hiring a Assistant Head Housekeeper right now at the Holiday Inn Express Newcastle Gateshead

GUEST EXPERIENCE

• Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively
• Monitor and supervise the work of the Housekeeping team as and when required, in absence of the Head Housekeeper
• Undertake room checks as required
• Take responsibility for the effective rostering of Housekeeping staff
• Communicate the daily tasks and priorities to Housekeeping Assistants at the request of the Head Housekeeper and in line with Company processes
• Live and breathe our values of Be Guest Focused, Work Together, Show Commitment and Strive for Quality
• Be an active and effective team member, working together to achieve hotel goals
• Monitoring any issues with rooms to other members of the team (eg Maintenance) as soon as possible, escalating on behalf of the team as necessary
• Ensuring the Housekeeping team receive full training for their roles and managing any issues through coaching and performance management
• Maintaining cleanliness, hygiene and Atlas standards in both public and private areas, taking pride in the hotel and its team
• Effectively manage complaints using our ‘service recovery’ principles
• Understand and have a good knowledge of the products and services available at the hotel
• Understand guest satisfaction scores and maintain a good knowledge of hotel areas of focus
• Demonstrate good local knowledge and proactively provide this to guests when required
• Maintain compliance standards
• Positively represent the Atlas brand
• Take accountability for own development, career progression and growth in role
• Understand budget targets and work within these to manage staffing costs

WHAT EXPERIENCE DO I NEED?

• Previous experience of working in Housekeeping roles, ideally in a supervisory position
• Previous people management experience
  So why not? Click ‘apply’ now to become our Assistant Head Housekeeper and enter into a World of Opportunity
  Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.
  We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at HR@atlashotels.co.uk to discuss any access or information requirements, or workplace adjustments that may support you.
  If you would like to offer feedback on the application process please use the above email.

Please refer the Job description for details