Business Analyst

at  Vacances Air Canada Air Canada Vacations

JOB TITLE: Business Analyst
POSITION STATUS: Permanent, Full time
DEPARTMENT: Information Technology
LOCATION: Montreal (YUL) or Mississauga (YYZ)

JOB SUMMARY

The Business Analyst is responsible to initiate, execute and support the development of new and revised business processes and business requirements for the implementation of technology solutions to support the ACr/ACV business. This role performs a critical link between Operations, Information Technology and Business stakeholders in the assembly, development and documentation of new processes and detailed business requirements. The Business Analyst will engage business sponsors to ensure their interests are considered in the development of business requirements, business cases and information technology solutions.

MAIN RESPONSABILITIES

• Responsible for interviewing and facilitating workshops with key stakeholders to understand and assemble business processes and related requirements;
• Issue value business analysis reports on key issues and related processes;
• Ensure the efficiency of selecting/evaluating technical solutions to improve business processes;
• Responsible for developing and enhancing business process maps and related methodologies;
• Responsible for the development of information requirements to support business processes and related requirements;
• Create and/or validate business and technical content in the assembly of test plans and training plans;
• Responsible for facilitating and supporting business participation in the execution of test plans;
• Responsible for developing stakeholder engagement plans, reporting templates, and tools to support business operations;
• Any other related tasks.

QUALIFICATIONS & SKILLS REQUIRED

• University degree in Computer Science or equivalent;
• Minimum of three (3) years experience in a similar role;
• Experience in collecting and documenting information related to operational and performance related reporting;
• Experience with internal and external technical staff to render requirements in technical solutions;
• Strong experience in evaluating systems/solutions and implementation thereof.

Knowledge

• Advanced computer skills (Microsoft Word, Excel, PowerPoint);
• Good knowledge and use of business analysis methodologies and tools;
• Knowledge with information systems and terminology used in the travel industry;
• Knowledge of TTS (The Travel System) would be considered as an asset;
• Exposure to both retail and wholesale side of the travel industry;
• Fully bilingual, both oral and written in English and French.

Skills & abilities required

• Demonstrate initiative, autonomy and thoroughness;
• Demonstrate judgment, professionalism and flexibility;
• Excellent communication and interpersonal/developed analytical skills;
• Very developed organizational skills and ability to word under pressure;
• Ability to quickly submit initiatives to problems encountered;
• Ability to handle multiple projects effectively and meet deadlines;
• Comfortable in a dynamic and fast working environment.

Please refer the Job description for details