Business Relationship Support Specialist

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• Strong organisational skills and ability to multi-task on concurrent projects.
• Ability to work in a fast-paced, highly demanding team environment.
• Strong verbal, written, and interpersonal communication skills. Fluent in English and Arabic / French may be a plus.
• Ability to foster strong relationships.
• Familiarity and experience with Anti-Money Laundering (AML) and Customer Due Diligence (CDD)

Wells Fargo is seeking an experienced Business Relationship Support Specialist to assist our Financial Institutions Group Relationship Managers in the META region. This is varied role for an individual with exceptional client care skills, attention to detail and KYC and AML knowledge.
As a subject matter expert, you will play a leading role in the completion of the Ongoing Due Diligence process as well as the new client Due Diligence onboarding process. This will include sourcing of KYC documentation, a close connectivity with clients and co-ordination of a timely completion.

In this role, you will:

• Partner with the Relationship Manager to resolve issues, provide status updates on implementations, and complete line of business operational projects, as necessary.
• Assist in the completion of Financial Crime related memos.
• Coordinate with product partners on a range of client related matters.
• Completion of client briefing memos and client call reports.
• Be accountable for a complex portfolio of customers.
• Independently and/or collaboratively work with key internal and external stakeholders fostering strong relationships.
• Conduct customer outreach for the purpose of relationship building and client support.
• Primary point of contact for collecting AML documents and data elements in adherence with Customer Due Diligence Standards.
• Identify opportunity for process improvements within the portfolio.
• Develop expertise in the relevant policies, procedures, and compliance requirements.
• Handle complex customer issues which include escalation and resolution.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Receive and follow direction from leaders.
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualifications:

• Strong organisational skills and ability to multi-task on concurrent projects.
• Ability to work in a fast-paced, highly demanding team environment.
• Strong verbal, written, and interpersonal communication skills. Fluent in English and Arabic / French may be a plus.
• Ability to foster strong relationships.
• Familiarity and experience with Anti-Money Laundering (AML) and Customer Due Diligence (CDD).

Job Expectations:

• Flexibility to adjust to work environment, client and business requirements as needed.
• This is a hybrid role with the expectation to work 3 days in office, 2 days remote.