Business Systems Analyst - IT - DIFC

at  Al Tamimi

POSITION REQUIREMENTS:

Formal Education & Certification

• Degree in the field of computer science or information systems or equivalent experience
• Industrial Engineer qualification (advantageous)
• Five to seven years’ related work experience

Knowledge & Experience

• Demonstrated knowledge of the legal industry’s core business process and operations
• Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development
• Proven experience with SQL scripting and report writing.
• Proven experience with LEAN/ Six Sigma process improvements
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
• Understanding of application development and software development life cycle concepts
• Extensive experience with the software applications, including Document Management Systems, Office365, Power Apps, Power BI, SQL, CRM and ERP systems
• Proven experience working with RPA systems.

Personal Attributes

• Able to exercise independent judgment and take action on it
• Excellent analytical, mathematical, and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure
• Strong client service orientation
• Experience working in a team-oriented, collaborative environment

PRIMARY JOB PURPOSE:

The Business Systems Analyst’s role is to elicit, analyse, specify, and validate the business needs of stakeholders, be they clients or end users, and to translate these needs into a language that IT integrators and developers understand. The Business System Analyst will apply proven communication, analytical, and problem-solving skills to help the Firm document and streamline processes and ensure an improved return on IT investment.

DUTIES & RESPONSIBILITIES:

Strategy & Planning

• Collaborate with project sponsors to determine project scope and vision.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyse the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

Operational Management

• Analyse and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Asses existing software solutions to ensure features and functions have been enabled correctly and are optimized to the Firm’s requirements.
• Develop and utilize standard templates to accurately and concisely write requirements specifications.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Where applicable, develop prototypes of interfaces and attributes based on user requirements.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Provide guidance and/or instruction to junior staff members and to user base.
• Understands the business systems application landscapes and provides 1st and 2nd level support.
• Identifies and implements opportunities to improve quality of the Firm’s data.