Case Specialist

at  Catholic Charities Diocese

POSITION TITLE: Case Specialist – Housing Assistance for Ukrainians
DEPARTMENT: Refugee Services
REPORTS TO: HAU Assistant Program Manager
SALARY RANGE $ 29.00 - $ 31.00 per hour DOE
WORK SCHEDULE: 40 hours per week, Monday - Friday, 8:00 a.m. to 5:00 p.m.
Some off-hour work (early morning, evening, weekend).
FLSA STATUS: Non-Exempt
BENEFITS: Catholic Charities offers a full line of benefits to select from Medical,

dental, and vision. Prescription drugs, life insurance, pension,

403(b), vacation, 15 holidays and sick leave.
To apply for this position you need to complete this Application
POSITION SUMMARY: Entry-level position; delivers housing-related services to qualified applicants and reviews complex and error-prone applications at the agency’s Housing Assistance for Ukrainian Program. The Case Specialist will be working with Ukrainian clients throughout the duration of their assistance with HAU, so it is essential that you are welcoming and supportive.

QUALIFICATIONS AND EXPERIENCE:

• Associate degree (AA) or equivalent from a two-year college or technical school, plus two to three years of related experience or equivalent combination of education and experience.
• At least two years of experience working with refugees, immigrants, and/or other migrants to provide culturally and linguistically appropriate services preferred.
• Knowledge of the resources and providers (governmental, civic, social, health, educational, economic, faith-based, etc.) that are available within the community/county to assist migrant families.
• Possess strong organizational skills, attention to detail, and high standards of quality.
• Knowledge and familiarity with the culture and community of immigrant/refugee population(s).
• Ability to use electronic case management database/software with the facility.
• Ability to work independently and in a team setting.
• Proficiency in all Microsoft Office programs, particularly Excel.
• Have a cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure a positive, constructive environment within the program or department, and throughout the agency.
• Possess passion and enthusiasm for the Mission and Values of CCDSD
• Bilingual in English and Ukrainian mandatory.

• Conduct case file review, follow-up, and processing for release of payment
• Assist HAU participants with necessary case management services and housing assistance referrals
• Respond to routine requests for information concerning cases
• Ensure accurate maintenance of case files, consistent update and review for completion
• Perform monthly client interview to verify household status prior to monthly payment; verify employment services enrollment
• Conduct exit interviews with clients to ascertain their remaining needs; provide resources to address these needs; provide clients with end-of-service letters that summarize the assistance they received from HAU, and submit the closure of each application to management
• Provide translations of documents into Ukrainian, as needed
• Record and maintain accurate and up-to-date client records
• Create new files and complete all information on forms and reports
• Organize and archive records and documents
• Upload digital files and perform data entry
• Secure and protects the privacy of documents
• Ensures completion of HAU applications before sending to Supervisor for approval