CBU Director

at  Orange

Within the context of a complex and multi-functional organisational environment, the mission of the CBU Director (Head of CBU) role is to lead a cross functional team relying both on Orange Business Services staff and Third Parties & vendors in order to manage and develop a governance and partnership with Global Customer Programs Europe (GCPE) customers with full accountability to achieve commitments in the master service agreement while maximising profitability and delivering satisfaction and value to the customer.

SKILLS/ EXPERIENCE PROFILE

Minimum of 5 years related work experience in customer facing organizations within the telecom or IT industry.
A proven track record of successfully managing the complete customer life cycle of contracts, solutions and services.
Ability to act diplomatically within a difficult and demanding client environment under tight financial- and operational restraints.
Experience working in an external client facing role within the telecoms and IT industry sectors or within service consultancy businesses (SSII).
Understand market trends, and technical and business issues associated with the communication industry
Relevant experience with managing cross-functional (virtual) teams with more than 15 staff members.
Experience in product management or functional management in a matrix organisation.
Ability to adapt and perform in different organisational cultures and to work in multinational / international environments.
Excellent communication skills
Ability to work under pressure and meet deadlines
A deep knowledge of the corporate environment.
Proficiency in English language essential: additional languages a plus
A broad range of skills in general management including financial management and business planning, strategic planning and implementation as well as communication, negotiation, stakeholder management and interpersonal skills.
Strong customer program management background - experience in performance and cost control
experience in risk analysis and risk mitigation.
Knowledge of the PMI Standard for Program Management or similar Programme Management body of best practice is essential, especially for partnerships in the initial starting phases (initiation and build).
Relevant and desirable vocational certifications include Managing Successful Programmes (MSP) from the OGC or Program Management Professional (PgMP) from the PMI.
Other postgraduate or vocational qualifications in Programme or General Business Management may also be an advantage.
An ITIL certification (customer service management) is particularly welcome for partnerships at a run stage.
Good IT skills. In particular proficiency in Excel is essential
University degree or equivalent experience