Client Service Executive

at  Excelsior Group ME

The Role

• Cultivating solid relationships with clients through the provision of exceptional after-sales service. • Creating a positive onboarding experience for new clients. • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. • Identifying ways to overcome clients’ initial dislike of company products. • Maintaining an accurate record of all existing and potential clients. • Responding to client inquiries in a timely and professional manner. • Training and providing overall guidance to client service employees. • Organizing training seminars to enable clients to fully utilize product features and benefits. • Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Requirements

• Proven experience working as a client servicing executive. • Proficiency in Microsoft Excel. • Working knowledge of Customer Relationship Management (CRM) software. • Excellent organizational and time management skills. • Strong analytical and problem-solving skills. • Effective communication skills. • Exceptional customer service skills.

About the company
Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors. Excelsior provides a high quality, reliable and affordable solution to companies in these sectors. Exciting opportunities and market insights will be regularly posted on this page. If you are a talented individual looking for a change, then our highly experienced Consultants are ready to match you with an exciting new career opportunity

• Cultivating solid relationships with clients through the provision of exceptional after-sales service. • Creating a positive onboarding experience for new clients. • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. • Identifying ways to overcome clients’ initial dislike of company products. • Maintaining an accurate record of all existing and potential clients. • Responding to client inquiries in a timely and professional manner. • Training and providing overall guidance to client service employees. • Organizing training seminars to enable clients to fully utilize product features and benefits. • Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues