Commercial Operations Associate

at  Toluna

TOLUNA

Toluna empowers leading brands and agencies to conduct research without limits by unifying the best of technology, the best of research science, the best of global panel, and made-to-measure service to scale your business.
Toluna is powered by 2500 employees worldwide, delivering critical insights in over 90 markets to over half of the Fortune 500. Together, we strive to push the field of market research toward a better tomorrow
Major Purpose of the Position:
This position is the starting level within the client support job family. Incumbents in this position are responsible for initially learning and then managing numerous sales projects allowing the sales staff to focus on meeting with clients and developing business. The incumbent will work with their assigned client development directors to expand existing and new accounts. Will work with more senior client support personnel learning and ultimately performing in the areas of providing input on selling initiatives based on achieved knowledge of relevant market information including sales and marketing strategies, visions and goals. Fully manage the daily activities of an appropriate level of designated accounts. Working with the client development director and other client support staff, will achieve maximum sales profitability and growth for assigned clients by effectively selling the company‘s products and/or related services.

Primary Responsibilities:

• Promote, sell and secure orders from existing and potential clients.
• Prepare documents such as price quotes, terms of the sale, delivery dates and service obligations
• Provide routine dependable back-up coverage for your respective sales rep.
• Keep abreast of products, applications, technical services, market conditions, competitive activities, advertising and promotional trends.
• Provide management with written and oral reports on client needs, problems, interests, market situation, competitive activities and potential new products and services.
• Submit periodic reports detailing activity and sales volume.
• Continually monitor project progress and resolve problems as they arise.
• Maintain project files, including complete documentation and audit trail.
• Maintain strong relationship with the client during the entire project process, reporting regularly to the client on their deliverables to ensure outstanding customer satisfaction.
• Conduct follow-up calls to all your clients to ensure satisfaction with all agreements reached during the sales process.
• Will handle special projects as determined by the manager. This activity is required to be promoted to the next level within this job family.
• Assist in the training of new hires within the sales and support teams.

Minimum Qualifications Requirements:

• Successful completion of college level training in the areas of market research. A college degree is preferred.
• Must be computer literate – proficient in excel.
• Demonstrated problem solving and organizational skills.
• Demonstrated ability to learn to work independently in a fast-paced environment.
• Must be detail oriented, flexible and resourceful.
• Must adhere to the highest level of customer satisfaction standards in the industry.
• Must to able to communicate effectively both verbally and in writing.
• Sales minded individual with 1- 3 years inside sales or customer service experience.
• Market research industry experience a plus.

Our Values:
Integrity and respect. We treat our colleagues, clients and partners how we want to be treated.
Success in unity. We deliver results by working as a team with common goals.
Smart decisions in action. We implement plans without delay and stay nimble to change on demand.
Make it simple. We simplify complexity, making the complex easy to understand.
Be bold. We welcome big and small ideas that challenge and inspire us to change.
Delight customers. We work tirelessly to exceed expectations, turning satisfaction into delight.
Reward great work. We believe performance is the reason for advancement. Do good work and good things come.
What we offer:
At Toluna you will find an exciting and multicultural place to work. We employ the best and the brightest in our industry and we are always looking for rising stars to join our team.
We are proud of our staff members and we offer competitive salaries, a wide range of benefits and the chance to progress your career within a truly global organization.
Other benefits:
Professional & Personal growth: Learning opportunities and career development
Salary and Benefits: Competitive salary, performance bonus
401k
Health: Medical, dental and vision Insurance
Gym Reimbursement
Pet Insurance

• Promote, sell and secure orders from existing and potential clients.
• Prepare documents such as price quotes, terms of the sale, delivery dates and service obligations
• Provide routine dependable back-up coverage for your respective sales rep.
• Keep abreast of products, applications, technical services, market conditions, competitive activities, advertising and promotional trends.
• Provide management with written and oral reports on client needs, problems, interests, market situation, competitive activities and potential new products and services.
• Submit periodic reports detailing activity and sales volume.
• Continually monitor project progress and resolve problems as they arise.
• Maintain project files, including complete documentation and audit trail.
• Maintain strong relationship with the client during the entire project process, reporting regularly to the client on their deliverables to ensure outstanding customer satisfaction.
• Conduct follow-up calls to all your clients to ensure satisfaction with all agreements reached during the sales process.
• Will handle special projects as determined by the manager. This activity is required to be promoted to the next level within this job family.
• Assist in the training of new hires within the sales and support teams