Customer Advocate
at Southern Glazers Wine and Spirits
Dallas, TX 75254, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 25 Jun, 2024 | Not Specified | 26 Mar, 2024 | 1 year(s) or above | Flexible Spending Accounts,Regulatory Guidelines,Pivot Tables | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
WHAT YOU NEED TO KNOW
Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.
MINIMUM QUALIFICATIONS
- High school diploma or equivalency plus 1 year of experience
- Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
- Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
Responsibilities:
PRIMARY RESPONSIBILITIES
- Navigate customers through the process of submitting an order through the self-service portal
- Answer inquiries regarding customers’ accounts
- Keypunch supplier and sample withdrawals
- Electronic imaging
- Research shortage and miss-shipped claims
- Process/enter orders and pick-ups
- Handle calls from customer service queue
- Process winery direct orders
- Scan and index customer credit files into the imaging system
- Add partners, drop partners, self-incorporated accounts and inactive systems.
- Identify outdated, obsolete and duplicate documents from customer files
- Handle all salespersons changes at the beginning of each month
- Research returned mail with an incorrect address and make the necessary corrections
- Handle delivery claims and logs (shortage claims, miss ships, etc.)
- Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R
- Perform the job in accordance with company and departmental policies and procedures
- Perform other related duties as assigned
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Accounting
Accounts / Finance / Tax / CS / Audit
Accounts Management
Diploma
Proficient
1
Dallas, TX 75254, USA