Customer Care Associate I

at  Sunbit

THE ROLE:

The team at Sunbit is looking for a self-motivated and ambitious Customer Care Associate I for our Las Vegas, Nevada office. Your primary responsibility will be to answer calls from our valued customers and retail partners. Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.

WHAT YOU’LL BE DOING:

• Answer inbound calls and assist new and existing customers with their account(s)
• Troubleshoot issues with our customer and provide appropriate options for resolution
• Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly
• Follow scripts to handle a variety of situations
• Follow up with customers and retail partners as needed
• Manage escalated calls with courtesy and professionalism
• Other duties as assigned