customer information service representative - retail

at  FineLine Tube Products

• Durée de l’emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 25 to 40 hours per week
• Education:
• Expérience:

EDUCATION

• Secondary (high) school graduation certificate
• or equivalent experience

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Microsoft Publisher
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office
• Spreadsheet
• Zoho CRM
• Electronic mail

TYPE OF EXPERIENCE

• Call centre

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks
• Sitting

EXPERIENCE

• Experience an asset

• Answer written and oral inquiries
• Address customers’ complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Answer clients’ inquiries and provide information
• Resolve product and service related problems
• Assess client’s needs and resources to recommend the appropriate goods or services
• Conduct sales transactions through Internet-based electronic commerce