Customer / Key Account Manager

at  RMG Recruitment Pty Ltd

A vacancy has arisen for a Customer/Key Account Manager at OEM to manage the account and onsite Team. The incumbent will be based in Pretoria, reporting directly to the National Sales and Marketing Manager.

REQUIREMENTS

• Minimum 5 years` experience in commercial/sales management preferably in the automotive industry
• Experienced Team Leader
• Strong Key account management skills and experience
• Excellent planning and project management skills
• Proven problem solving, analytical skills and administrative skills.
• Good understanding of income and expense statements
• Capacity to utilize company’s information systems.
• Customer and conflict management skills
• Proven selling / negotiating skills.
• Experience in Automotive paint would be a distinct advantage.

EDUCATIONAL BACKGROUND

• Minimum: Tertiary Qualification –Diploma or Degree, preferably a Sales / Marketing or Business Studies.
• High level of computer literacy (MS Office – especially Excel, Power Point & Project)
• Valid Driver’s Licence and must have own vehicle.

• Build strong relationships with Paint Shop, Production, Purchasing and Senior Plant leadership across the various functional areas ensuring high customer engagement.
• Manage all commercial aspects for the account: o Compile and manage the customer sales, expenses, and profitability plan. o Pricing preparations and negotiations
• Maintain low accounts receivable as per company target.
• Manage and compile Forecast to ensure continuous uninterrupted supply.
• Compile product demand plan, manage inventory levels and coordinate product requirements.
• Monitor online portal systems demand, web quote and supply metrics.
• Implement sales strategy in accordance with company strategy.
• Propose necessary actions and / or make improvements related to profitability and pricing.
• Compile and present regular account reviews and monitor progress on new projects undertaken.
• Maintain a high focus on maintenance of market share and follow up on approvals, as necessary.
• Monitor competitor activities and developments and devise strategies to capitalize on opportunities. ? Coordinate the on-site team activities through Technical Site Manager to meet and exceed customer expectations and SLA requirements.
• Coordinate local and global account resources for all related activities of the account. Ensure pro-active communication with the customer at all levels.
• Actively manage all projects and drive improvement opportunities
• Ensure overall excellent customer service.