Customer Service - Insurance Sector

at  Foundever

JOB DESCRIPTION:

The Service Consultant role is an entry-level position that responds to customer inquiries. Service Consultants will solve problems, educate, and answer questions from customers regarding coverage, rates, billing issues, and general policy reviews. This position will be responsible for identifying the customers’ insurance needs and recommending additional products and coverage.
Language: Advanced English C1

• Easily able to build rapport with strangers
• High service aptitude with a personal drive to serve/display compassion
• Fondness of organization, order, and process
• Familiar with personal auto insurance policy
• Adapt to a fast-paced and changing environment
• Professional customer service aptitude
• Effective verbal and written communication
• Ability to identify customer needs for potential product suggestions
• Active listening skills
• Ability to ask open-ended questions
• Demonstrated ability to multitask
• Ability to navigate system tools to search for answers & information
• Ability to cover features/ benefits
• Comfortability in recommending additional services
• AWS experience preferred
• Data Entry
• Needs to have basic computer knowledge and skills and is comfortable working on computers