Customer Service Representative

at  Alcon

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Customer Service Representative supporting Customer Service Cost Center team in Panama, In this role, a typical day will include:

• Ensure orders are processed on time and without issues
• Monitor and action blocked orders
• Issue of relevant billing documents for financial processing
• Issue or review shipping documents or any other documents needed for export, import or banks (Letter of Credit or documentary collection)
• Organize/assist transportation for export or transit shipments and freight charges, and constant follow-up until delivery to the customer.
• Handling all customer inquiries and complaints
• Review and provide input to Customer Protocols and CRF (customer request form)
• Consignment handling
• Regular review and accountability on open orders, accurate sales projection and risk assessment.
• Vacation relief for other countries
• Apply Alcon SOPs in accordance with compliance and AFCM requirements.
• Providing basic information on Alcon products
• Regular calls with customers / distributors / rep.offices
• Build strong relationships with internal and external customers and stakeholders
• Support and involvement in adhoc projects

• Ensure orders are processed on time and without issues
• Monitor and action blocked orders
• Issue of relevant billing documents for financial processing
• Issue or review shipping documents or any other documents needed for export, import or banks (Letter of Credit or documentary collection)
• Organize/assist transportation for export or transit shipments and freight charges, and constant follow-up until delivery to the customer.
• Handling all customer inquiries and complaints
• Review and provide input to Customer Protocols and CRF (customer request form)
• Consignment handling
• Regular review and accountability on open orders, accurate sales projection and risk assessment.
• Vacation relief for other countries
• Apply Alcon SOPs in accordance with compliance and AFCM requirements.
• Providing basic information on Alcon products
• Regular calls with customers / distributors / rep.offices
• Build strong relationships with internal and external customers and stakeholders
• Support and involvement in adhoc project