Customer Service Representative

at  Ausgrid

Date: 15 Mar 2024

Location:AU

• $85k + 15.5% super + fortnightly RDO
• We are a diverse and inclusive team that provides opportunity for growth.
• Together we can create brilliant customer experiences and deliver great outcomes.

ABOUT YOU

We are looking for a Customer Service Champion! The successful candidate will have a passion for achieving and have extensive experience in a forward-thinking customer service role. You will be a confident and proficient multitasker. You will have experience in using multiple communication channels, social media and multiple software applications simultaneously. You are a natural problem solver who takes pride in delivering exceptional customer service.

SKILLS

• Ability to thrive in a fast-paced emergency contact centre environment.
• Professional, resilient, and confident with a genuine customer service delivery focus
• Confident to navigate new technology and multiple software applications simultaneously.
• Proven analytical ability, problem solving, negotiation, and conflict resolution skills, with the aim of a successful outcome in a challenging environment.
• Ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Demonstrate the highest standards of professional conduct and support for others.
• Learn quickly and develop your capability whilst embracing feedback.
• Demonstrate proficiency in verbal and written communication skills and well‐developed interpersonal skills.
• Communicate effectively by listening, showing appropriate empathy, and adapting your communication style to the situation.

REQUIREMENTS

• Confident and professional phone manner
• Maintain calm resilient composure in stressful situations.
• Accurate keyboard skills and computer literacy
• Strong written communication skillsFlexibility and willingness to support emergency response situations out of normal rostered hours.

ABOUT THE ROLE

Reporting to the Contact Centre Team Leader, our Customer Service Representatives are the front-line face of our organisation. In this role you are part of the emergency response team and the first touch point for many of our customers. You are responsible for delivering a best practice customer and stakeholder experience.
You will work across multiple communication channels and platforms, telephone, email, and social media services. Interacting with our customers and a variety of stakeholders across the business ensuring efficient and effective delivery of customer service.

This varied role will give you consistent learning opportunities and the opportunity to develop your existing customer service skills in a fast-paced team environment.

• We are seeking to fill various roles, including full time, part time and fixed term positions.
• We require someone who can commit to working between the hours of 6am to 6pm, Monday to Friday, and is flexible and available for on-call/emergency overtime after hours and on weekends as required.
• This role will deal with a diverse customer group and types of enquiries.

We are making moves! We are relocating our services from Wallsend to our new state-of-the-art northern headquarters in the heart of Newcastle during 2024.