Customer Service Representative

at  Brickworks Limited

SUCCESS REQUIREMENTS

• Strong knowledge of building industry and of building products (preferred).
• Proficient in using Microsoft Office Suite.
• A passion for delivering exceptional customer service.
• Strong time management, administration, and organisational skills.
• Excellent attention to detail and ability to work under pressure.
• Ability to complete multiple tasks with varying levels of priority.
• Tertiary qualification in a related discipline (preferred).

ABOUT US

Under the Brickworks Building Products umbrella are some of the world’s best-known building material brands. Recognised globally as leading manufacturers of quality building products, our brands continue to build their reputation for delivering top quality. We lead through style and product innovation, creating materials for beautiful environments.
With a broad product portfolio of manufacturing and sales facilities across Australia and North America, Brickworks Building Products is uniquely placed to service the demands of the building industry.
Brickworks continues to lead the way through design, style, innovation, sustainability and collaboration. The company’s commitment is to inspire, support, create and build better environments and places for its customers and communities.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide exceptional customer service to both internal and external customers.
• Liaising with internal and external team members to ensure accurate communication.
• Respond promptly and courteously to inbound calls and emails.
• Ensure accuracy in order entry and fulfillment.
• Represent Brickworks as a front-line representative, contributing to business development and growth.
• Maintain up to date knowledge of Brickworks products and services.
• Assist customers with service requests, order management and job scheduling for installations/deliveries.
• Perform accurate data entry for orders, credits, returns stock and pricing enquiries.
• Support Sales representatives as needed.
• Ensure office, work areas and displays are consistently safe, tidy, clean and presentable and assist with reception duties.
• Ensure safety and compliance with WHS policies, promoting safe practices.