Customer Service Representative

at  Grace Removals

• Competitive salary + Super + Employee Benefits
• Personal development and potential International career path
• A work place culture that reflects energy and engagement
• Variety and diversity of responsibilitiesFlexibility of hours and location
• 
  Crown are looking for suitable candidates who are customer focussed, self-driven and passionate to take on an exciting role within our Mobility Division.
  The primary objective and responsibility is to provide support, assistance and relocation advice to our clients and relocating employees to ensure they experience a smooth and stress-free relocation.

An opportunity now exists for a Customer Service Representative to join our team bas ed in Mount Waverley in a glo bally diverse, challenging and ever-changing environment.
Reporting to the Team Leader World Mobility, you will be responsible for working closely with our Corporate Clients to ensure their successful and seamless relocation, either across the road or across the globe.

Duties will include:

• Manage client assignments both domestically and internationally (inbound and outbound)
• Liaise with the client at every step of the relocation process, including the timely management of issues and resolving any queries or concerns that may arise
• Ensure ongoing clear lines of communication with all internal and external stakeholders
• Provide relevant problem solving and appropriate solutions as required.

• Accurately maintain electronic assignment files and databases ensuring the protection of PII.Completion of financial tasks such as accurate and timely invoicing along with reviewing and approving of third party invoices.

• The opportunity will suit someone who has a passion for variety in their role, a constantly changing environment where no 2 days are the same, and someone who wants to be a part of an organisation where opportunities may arise for a career move internationally!