Customer Service Representative

at  RENTOKIL

AT RENTOKIL INITIAL, WE ARE PROUD TO BE THE GLOBAL EXPERT IN PEST, HYGIENE AND INDOOR PLANT CARE. WHAT SETS US APART IS OUR PEOPLE. WE ARE A FRIENDLY AND SUPPORTIVE TEAM DRIVEN BY A PASSION TO HELP PROTECT PEOPLE, ENHANCE LIVES AND PRESERVE OUR PLANET, EVERY DAY.

We are looking for an experienced Customer Service Executive to join our team based in Lidcombe on a permanent full-time basis.

REQUIREMENTS

• Previous working experience in a Customer Service Or Retail Customer Service Role
• Excellent customer service skills
• Intermediate computer skills
• Complaint handling and conflict resolution skills
• Ability to work under pressure, multi-task, and work autonomously
• High attention to detail
• Outstanding verbal and written communication skills
• Love working in a team environment

YOUR RESPONSIBILITIES WILL ALSO INCLUDE:

• Managing and prioritizing daily workload in a shared inbox
• First contact resolution for cross-category works required
• Liaising with customers directly via email and phone calls on a daily basis
• Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
• Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other internal departments to resolve enquiries.
• Build and maintain strong, long-lasting customer relationships with both external and internal customers
• Work cross-functionally with the internal service delivery teams to ensure customer needs are being met.
• Ability to meet KPIs