Customer Service Representative
at Shaw Commercials
Castlebar, County Mayo, Ireland -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 29 Jul, 2024 | Not Specified | 01 May, 2024 | N/A | Communication Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
Responsibilities
- Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.
- Organise workshop schedule for the day and liaise with the workshop controller / manager.
- Organise roster for the month ahead on-line.
- Review staff clockings and approve overtime by technicans.
- Understand customer’s needs and requirements and maintain strong relationship.
- Communicate with customers throughout the day.
- Take bookings for the service department.
- Advise customers of any additional work to be carried out.
- Invoice work upon completion.
- Explain work carried out via Jobcard write ups, over the phone or in person.
- Follow up with customers.
- Work closely with Warranty Manager.
- Work with the marketing associate with regard to promoting the workshop.
Requirements;
- Excellent communication skills.
- Previous experience as a motor service advisor is an advantage.
- Ideally have a technical understanding/background.
- Full, clean driving licence.
- Must be flexible.
Responsibilities:
- Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.
- Organise workshop schedule for the day and liaise with the workshop controller / manager.
- Organise roster for the month ahead on-line.
- Review staff clockings and approve overtime by technicans.
- Understand customer’s needs and requirements and maintain strong relationship.
- Communicate with customers throughout the day.
- Take bookings for the service department.
- Advise customers of any additional work to be carried out.
- Invoice work upon completion.
- Explain work carried out via Jobcard write ups, over the phone or in person.
- Follow up with customers.
- Work closely with Warranty Manager.
- Work with the marketing associate with regard to promoting the workshop
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Castlebar, County Mayo, Ireland