Customer Service Representative

at  The Cigna Group

JOB DESCRIPTION

Do you have a passion for helping others and ensuring customers have the best experience possible?
We are looking for a highly motivated Customer Service Representative to join this expanding team where you will be part of our Global Service Centre supporting clients from across the Globe.
As a Customer Service Representative with Cigna, you will be the first point of telephone contact for our global members who have private medical insurance with us. We are keen to speak to you if are a ‘people person’ and if you have an empathetic nature as you will be supporting customers who may be experiencing a difficult time. Previous experience in Customer Service isn’t essential as we provide 4-5 weeks of classroom training to set you up for success in your new role.

Customer service is paramount to us and our customers and as the voice of Cigna, you will be responsible for providing exceptional levels of customer satisfaction, by handling enquiries and claims processing in an efficient and timely manner.
The successful applicant will offer the highest possible level of service, via phone, chat or e-mail, to our existing and potential customers, seeking first contact resolution.
This is an excellent opportunity for customer focused, enthusiastic, motivated and driven individuals to join our Customer Service Team within Cigna.

Main Duties/Responsibilities:

• Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines, processing dental/vision and medical claims in line with the customer’s benefits.
• Ensure that all operating procedures and regulations are followed in line the policy terms and conditions.
• Providing quality advice and information to customers and colleagues regarding their health benefits.
• Monitor turn-around times to ensure contacts/claims are settled within required time scales.
• Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits and reaching out to relevant service partners where necessary.
• Actively support all team members and provide resource to enable all operational goals to be achieved.
• Carry out any ad-hoc tasks as required to meet the business needs.