Customer Service Specialist

at  Xylem

Xylem’s focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to ‘Solve Water’.
The Customer Service Specialist role based in Syndey engages with our customers to understand and identify their specific needs.

In this role you will:

• Accurately and efficiently enter and manage purchase orders from receipt through to delivery
• Offer technical and order status support
• Assist with technical selections and product configuration

Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction. Our range of innovative water management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, applications and all aspects of the Australian water industry.

SKILLS AND EXPERIENCE REQUIRED:

• A strong technical aptitude and STEM background
• Excellent interpersonal skills with the ability to successfully communicate with customers
• Strong cross-functional collaboration skills and working within teams
• Demonstrated problem-solving capability
• Competency in using ERPs, CRM software and other applications

• Accurately and efficiently enter and manage purchase orders from receipt through to delivery
• Offer technical and order status support
• Assist with technical selections and product configuratio