Customer Service Supervisor

at  CMACGM

Jump Aboard for #betterways
CMA CGM Group Agencies (New Zealand) Limited is a wholly owned subsidiary of CMA CGM Worldwide Agencies (France) and represents the interests of CMA CGM throughout New Zealand. Operating from its headquarters in Auckland the company provides a full range of personalised and e-commerce solutions to all its customers nationwide including many of New Zealand’s premier exporters and importers and leading brands.

ABOUT THE ROLE:

We are excited to bring on board a permanent, full time, Customer Service Supervisor to become part of our team in Auckland, New Zealand.
Reporting to the Customer Service Manager, this role is responsible to co-ordinate the smooth and efficient operation of the Customer Service Team to ensure that CMA-CGM customers are provided with excellent customer service.

KEY RESPONSIBILITIES OF THE ROLE WILL INCLUDE:

Head of the Customer Care team
Oversee the preparation and issuing of shipping documentation, Bill of Lading, Waybills, import notifications and Freight Invoices in an accurate and timely manner
Liaise with all internal divisions for New Zealand and throughout the CMA-CGM / ANL network as necessary to ensure efficient service is provided and rectify any problems referred by clients
Oversee all Agency CS functions to CMA-CGM / ANL customers and cargo to ensure high standards are maintained and business retained
Investigate and find solutions to issues relating to systems or external procedures/requirements while maintaining a strong customer focus
Be accessible to all customers and internal contacts. Assist and find solutions to anything that may arise
Ensure customers are aware of the Groups Value Added Service such as Insurance and E-commerce options

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL NEED:

Degree in Supply Chain / Logistics / International Business / Management or a related field / Tertiary qualification in Supply chain/ Logistics/International Business Strong administration skills
Excellent computer skills
More than 5 years’ experience in a Customer Service role
To apply for this role, you must be a New Zealand citizen or on a resident visa/living and working rights and living in New Zealand.
Please note that remote working in overseas and alternate locations will not be considered.