Customer Service/Technical Support

at  Webhelp

LOCATION

Oshawa, Canada
Job Title:
Customer Service/Technical Support (Automotive) Bilingual: French/English
Job Description
Do you have Your Mechanics license but are looking to get out of the shop environment?
We have the perfect job for you!
We are seeking Automotive Licensed Technicians to join our specialized team supplying Technical Assistance Centre (TAC) support to Canadian & US Dealers.
Title: Customer Service/Technical Support (Automotive) Bilingual: French/English
Location: Work At Home Opportunity

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Bilingual Technical Assistance Centre position at Concentrix + Webhelp is just the right place for you!
As a Technical Assistance Representative you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Bilingual Technical Assistance Representative role include:

• Class A Automotive License (310s - Red Seal License)
• Valid Driver’s License
• 5 year automotive experience with repairs/diagnostics
• Strong aptitude for technical/mechanical repairs
• Effective diagnostic aptitude, with strong time management skills
• Strong communication and computer software skills
• Fluent in English and French

WHAT YOU WILL DO IN THIS ROLE

As a Bilingual Technical Assistance Representative, you will:

• Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.)
• Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts
• Handle contacts from Automotive dealerships across Canada & the US.
• Track information and update cases
• Perform follow ups on existing cases and close cases, as required

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Bilingual Technical Assistance Representative role include:

• Class A Automotive License (310s - Red Seal License)
• Valid Driver’s License
• 5 year automotive experience with repairs/diagnostics
• Strong aptitude for technical/mechanical repairs
• Effective diagnostic aptitude, with strong time management skills
• Strong communication and computer software skills
• Fluent in English and Frenc

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Great starting wage ($26.93 hourly for English and a premium for French after training) and quarterly Bonuses
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Access to the latest technology, tools and equipment to support your learning and vehicle repairs
• Health and wellness programs with trained partners to help promote a healthy you
• Ability to learn from the manufacturer through hands-on and web based technical training.
• Group discounts and perks ranging from electronics to trave