Customer Success Manager

at  Nitel

Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-paced environment where open communication is key. Join us!

SKILLS YOU BRING TO THE FIELD

• Bachelor’s degree (BA, BS) in related field
• Action oriented with an ‘ownership’ mentality
• 4+ years’ experience in customer success, account management, sales, and/or project management
• Knowledge of telecommunication products and services is a strong plus
• Comfort to communicate with authority to customer users and stakeholders
• Ability to ‘manage up’ and drive results on behalf of your customers
• Diligence, strong organizational skills, with an absolute focus on quality of work
• Strong written, communication and presentation skills to compose proposals, write routine letters, and present a Nitel solution
• Build and maintain influential relationships at all levels within the customer’s organization
• Innovative critical thinking skills to resolve customer challenges and drive engagement
• Ability to prioritize, multi-task and perform effectively under pressure

Please refer the Job description for details